Herolaser 12-Month Product Warranty
At Herolaser, we take pride in the quality and performance of our products. We want you to be completely satisfied with your purchase, so we offer a 12-Month Worry-Free Warranty to give you peace of mind.
What’s Covered?
Our 12-Month Worry-Free Warranty covers any manufacturing defects or malfunctions in your Herolaser product that occur under normal use within 12 months from the date of purchase. This includes defects in materials, craftsmanship, or functionality.
What’s Not Covered?
This warranty does not cover:
- Damage caused by accidents, misuse, or improper handling.
- Damage resulting from unauthorized repairs or modifications.
- Wear and tear from regular use (such as cosmetic damage or minor scuffing).
- Products used outside of their intended purpose or outside the guidelines specified in the user manual.
How to File a Claim?
If your product is defective or malfunctions within the warranty period, simply contact our customer support team at support@ailaser.ai. Be sure to include:
- A description of the issue.
- Proof of purchase (e.g., order number or receipt).
- Photos or videos of the defect (if applicable).
Once your claim is reviewed and approved, we’ll guide you through the next steps, which may include repair, replacement, or refund.
What to Expect?
- Repairs or Replacements: If the issue is covered under our warranty, we will either repair your product or replace it with a new one, depending on the situation.
- Refunds: In cases where a repair or replacement isn’t possible, we may offer a full or partial refund.
- Turnaround Time: Warranty claims are typically processed within 7–10 business days from the receipt of your claim.
Customer Satisfaction Guarantee
Your satisfaction is our priority. If you have any issues with your Herolaser product, we’re here to help resolve it as quickly as possible. We are committed to providing the highest quality customer service and ensuring you are fully satisfied with your purchase.
Thank you for choosing Herolaser, and we look forward to providing you with exceptional products and support!