Frequently Asked Questions
Products
This beginner-friendly machine features a 7-inch touch screen and preset parameters. Simply select material type, thickness, speed, and welding method to start. The 1.65-pound laser welding gun is lightweight and ideal for
This laser welding machine handles stainless steel, carbon steel, aluminum, brass, and more. With a 4 mm penetration depth & speeds 8-10 times faster than traditional welders, it’s perfect for industries like automotive, electronics, and shipbuilding
This 1000W laser welding machine with a 220V input is ideal for industrial and professional use. Ensure a compatible and stable power supply to achieve optimal welding performance.
Our welding machine features a 4.3-inch screen with a user-friendly interface and an intelligent IoT system for equipment status monitoring, data collection, and seamless MES system integration.
SHIPPING
HeroLaser offers various shipping options, including air freight, sea freight, and express delivery (DHL, FedEx, UPS, etc.), depending on the destination and product type.
Yes! HeroLaser offers free shipping on all orders. Shipping costs are covered by us, so you don’t have to worry about extra fees.
We offer a very delivery, we understand how valuable your time is. Our delivery takes about 3 - 7 days depending on your location.
ORDER & PROCESSING
Orders are typically processed within 1-2 business days.
Once your order is shipped, you will receive a notification and then you can view your order status or login to our website to view it.
RETURNS & DAMAGES
If your order arrives damaged, take clear photos and contact HeroLaser immediately at support@ailaser.ai. We will assist you with a replacement or claim process.