Polityka wysyłki

At Herolaser, we are committed to providing a seamless and reliable shipping experience. We ensure that your orders are processed promptly and delivered on time. Please review our shipping policy below for details on processing, delivery times, and other important information.

1. Shipping Methods & Fees

  • Delivery Method: We offer standard delivery for all orders.
  • Shipping Fee: Enjoy free delivery on all orders—no hidden costs or additional shipping fees.

2. Order Processing & Handling Time

  • All orders are processed within 1 to 3 working days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • In case of high order volumes, processing time may be extended slightly. If any delays occur, we will notify you via email.

3. Estimated Delivery Time

Once your order has been processed and dispatched, the estimated delivery time is as follows:

  • Standard Delivery: 5 to 8 working days (excluding handling time).
  • Delivery times may vary depending on your location, local courier services, and external factors such as weather conditions, customs clearance, or holiday seasons.

4. Shipping Restrictions & Limitations

  • We currently ship to most locations, but some remote areas may experience longer delivery times or shipping restrictions. If your location is not serviceable, we will contact you with alternative solutions.
  • We do not ship to P.O. boxes or military addresses (APO/FPO/DPO) at this time.

5. Order Tracking

  • Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.
  • If you do not receive a tracking number within the expected processing time, please check your spam/junk folder or contact our customer support team.

6. Delayed or Lost Shipments

  • If your order does not arrive within the estimated delivery timeframe, please allow an additional 2–3 business days before contacting us.
  • If your package is lost in transit, we will work with our shipping partners to resolve the issue and, if necessary, provide a replacement or refund.

7. Address Accuracy & Changes

  • Please ensure that your shipping address is accurate and complete when placing your order.
  • Address changes cannot be made once the order has been dispatched. If you need to modify your shipping details, contact our support team as soon as possible.

8. Contact Us

For any shipping-related questions or concerns, please reach out to our customer support team at support@ailaser.ai.

We appreciate your trust in Herolaser and look forward to serving you!